Mohamed A M Elansary, PhD
Target: Director - Service Innovation — IT Service Management · Automation / AI · Operational Excellence · Collin College
Sourced insights
- Role thesis — automation / AI applied to IT service management: Apply process analysis, workflow optimization, automation, artificial intelligence, and other emerging capabilities to improve service quality, efficiency, decision-making, and operational predictability. Source: collin.wd1.myworkdayjobs.com … R-8157
- Service-management leadership — ITIL + department-wide practices: Lead the development and implementation of department-wide service management, operational excellence, service reliability, and continual improvement practices. Champion the practical adoption of ITIL principles and other recognized best practices to improve service quality, operational consistency, accountability, and customer experience. Source: collin.wd1.myworkdayjobs.com … R-8157
Proof — IT ops + automation/AI + Collin familiarity
- IT Manager (2017–2022) — rebuilt network, server, surveillance, CRM, e-commerce, and automation infrastructure; uptime, supportability, and process consistency.
- CTO, Lucent Energy LLC (Dallas, 2022–2023) — managed engineers/contractors; CRM/supply-chain/workflow automation; AI-powered assistant.
- Vertexium founder (2025–Present) — production agentic LLM / multi-source monitoring and CRM/data-quality platforms for operational predictability.
- Collin College Adjunct Professor (Frisco, Jan–Aug 2025) + dual-credit teaching context — soft higher-ed familiarity; not current full-time Collin staff.
- Arlington / DFW based · Frisco Campus onsite (9700 Wade Boulevard) · exact posted $104,392.00–$127,307.00 · deadline 09/09/2026.
- Honest frame: Env Eng PhD/MSc as related engineering degree; Full EAD; Security Sensitive CBC only. Stretch: formal 7+ years ITSM/SRE/ops leadership + 3 years supervisory — do not invent ServiceNow/ITIL Director tenure, ITIL cert ownership, or a formal three-year people-manager Director title.